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HC QA System Validation Supervisor, ALPHARETTA, Georgia

CategoryMiscellaneous Computer Occupations
Job typeFull Time
CountryUnited States
ZipNot specified
Date posted 01/12/2022
Job Summary

This position provides guidance to UPS Supply Chain Solutions (SCS) Information Technology (IT) department to maintain validation of warehouse and/or support systems utilized for healthcare applications. This role assesses systems being evaluated for use in healthcare applications and provides training and subject matter expertise to achieve and maintain validated status. The incumbent identifies systems requiring validation, escalates validation issues appropriately, and provides validation expertise. This position manages validation documents, determines applicable regulations, and reviews and approves testing of changes to validated systems.

This position consults with internal groups (e.g., Operations, Business Development, IT, etc.), investigates and resolves healthcare issues to ensure compliance with rules/regulations. The incumbent writes/revises standard operating procedures (SOPs) and work instructions to ensure proper procedures are followed by Operations, IT or Order-to-Cash personnel. This role participates in information gathering and scheduling to prepare for internal and client audits. This position assesses current SCS capabilities to determine SCS's ability to meet client requirements and proposed solutions. This role develops and revises change control procedures, training, and audits to ensure the maintenance of validation.

  • Writes, executes, reviews validation protocols, generates validation reports, and performs corrective actions for deviations to provide subject matter expertise for SCS in validation matters
  • Reviews policies, procedures, and regulations with internal and external clients to determine specialized requirements and ensure compliance
  • Coordinates document and data control (e.g., numbering, version control, controlled copies, etc.) to ensure documentation and data are maintained in an orderly manner and meet quality standards
  • Records information and observations from internal audits to support the preparation and distribution of internal audit reports
  • Maintains quality policies and programs within the IT area to ensure proper document and data control methods are utilized
  • Interfaces with client Quality Assurance (QA) departments and attends sales presentations and business reviews to support the coordination of client activities
  • Interacts with internal auditors to discuss audit plans and findings
  • Participates in consultations with Corporate Legal to determine compliance implications of pending business
  • Follows up with clients after audits to identify issues and mutually acceptable solutions

  • Identifies the business problem that requires research and sources of information that are relevant to a problem; reviews literature/data related to the research question and summarizes information from data sources
  • Captures/documents accurate information and learns subjects in detail; supplies appropriate details when requested and maintains organized files
  • Applies established procedures for responding to incidents; determines/documents information pertinent to incidents and communicates resolutions or results to stakeholders
  • Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
  • Makes minor adjustments to test plans and recognizes the importance of quality assurance to the business; identifies conditions that impede the quality assurance process
  • Demonstrates a basic knowledge of risk management fundamentals
  • Understands supply chain concepts and identifies issues within a supply chain
  • Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user's perspective when creating technical documents
  • Understands technology used by the company and communicates basic technological concepts/terminology; applies standard technology in daily work
  • Bachelor's Degree (or internationally comparable degree) in Computer Science or Information Systems
  • Knowledge of Supply Chain logistics
  • Experience in the Healthcare industry

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law